Frequently asked
If your question isn't here, write to us: we answer quickly and straight.
Fill in the quote form, call us, or message us on WhatsApp. You get an estimate within 24 hours, then we come and look at the place to turn that range into a firm price. The visit is free and carries no obligation.
For everyday cleaning, a few days is usually enough. For post-construction or a deep clean, allow one to two weeks: those jobs take more time and more equipment.
Yes — let us know at least 24 hours ahead and we'll rebook it at no charge.
Not necessarily. Plenty of clients leave us a key or a code. For the first visit it helps if you're there at the start and the end: we walk through together, and you check the result before we leave.
Yes, everything is supplied and included in the rate: vacuum, window kit, microfibre and products. If you'd rather we used your own products, we're happy to, at no change in price.
No problem at all — just tell us in advance. Also let us know if an animal needs to stay out of a particular room, or out of the house.
Reckon roughly an hour per 30–35 m² for everyday cleaning, and considerably longer for a deep clean or post-construction work. The quote estimator gives you an indicative duration from the floor area.
Because two homes of the same size don't take the same time. The range comes from the published hourly rate and the area you give us; the visit then lets us set a firm price that we hold to.
Yes, two hours per visit.
By bank transfer, after the job, against an invoice. Nothing is paid online. Regular bookings are invoiced monthly.
Yes: −15% weekly, −10% fortnightly and −5% monthly, applied to the hourly rate.
Our core area is Frameries, Colfontaine, Quaregnon, Mons, Boussu and Dour, and we travel up to roughly 50 km from Frameries beyond that. The postcode checker answers instantly.
Not in the core area. Beyond it, travel time is built into the quote and shown to you before you accept.
Tell us within 24 hours and we'll come back and put right whatever isn't right, at no charge. We'd far rather return than leave a client unhappy.
Write or call — we usually reply the same day.